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ITIL-FOUNDATION · Question #449

Where are the details of core and enhancing services provided?

The correct answer is D. The service catalogue. The service catalogue is the authoritative customer-facing reference for details about all live services, including both core and enhancing services.

Understand the key concepts of service management

Question

Where are the details of core and enhancing services provided?

Options

  • AThe definitive media library
  • BThe configuration management system
  • CThe service portfolio
  • DThe service catalogue

How the community answered

(29 responses)
  • B
    10% (3)
  • C
    3% (1)
  • D
    86% (25)

Why each option

The service catalogue is the authoritative customer-facing reference for details about all live services, including both core and enhancing services.

AThe definitive media library

The definitive media library (DML) is a secure repository for authorized software versions and is unrelated to service definitions or descriptions.

BThe configuration management system

The configuration management system (CMS) stores configuration item (CI) data and their relationships, not the definitions or details of core and enhancing services.

CThe service portfolio

The service portfolio covers the full lifecycle of services including pipeline and retired services, but the specific details of live core and enhancing services are surfaced through the service catalogue, not the portfolio directly.

DThe service catalogueCorrect

The service catalogue contains detailed information about all IT services currently available to customers, including core services (the primary deliverables) and enhancing services (optional additions that increase value). It is the customer-visible subset of the service portfolio and is the designated source for service details. Unlike the full portfolio, the catalogue focuses specifically on services that are live and accessible.

Concept tested: Service catalogue content - core and enhancing services

Source: https://www.axelos.com/best-practice-solutions/itil

Topics

#service catalogue#core services#enhancing services

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