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ITIL-FOUNDATION · Question #445

What should a release policy include?

The correct answer is C. Criteria and authorization to exit early life support and handover to the service operation function. A release policy must define the criteria and authorization required to exit early life support and formally transfer ongoing service responsibility to the service operation function.

Know the purpose of the ITIL practices

Question

What should a release policy include?

Options

  • ARoles and responsibilities across all the service transition processes
  • BRoles and responsibilities for updating the configuration management database (CMDB)
  • CCriteria and authorization to exit early life support and handover to the service operation function
  • DHow request for changes (RFCs) are approved for software releases in the IT production

How the community answered

(54 responses)
  • A
    2% (1)
  • B
    7% (4)
  • C
    87% (47)
  • D
    4% (2)

Why each option

A release policy must define the criteria and authorization required to exit early life support and formally transfer ongoing service responsibility to the service operation function.

ARoles and responsibilities across all the service transition processes

Defining roles and responsibilities across all service transition processes is the concern of the broader service transition strategy, not the scope of a release policy alone.

BRoles and responsibilities for updating the configuration management database (CMDB)

Procedures and responsibilities for updating the CMDB are governed by configuration management policy, which is a separate policy from the release policy.

CCriteria and authorization to exit early life support and handover to the service operation functionCorrect

The release policy governs the full lifecycle of a release, including the specific criteria that must be satisfied and the required authorizations to conclude early life support (ELS) and hand the released service over to service operation - ensuring a structured, accountable transition from project to run-state.

DHow request for changes (RFCs) are approved for software releases in the IT production

The approval process for RFCs related to software releases is controlled by change management and its associated policies, not by the release policy.

Concept tested: ITIL release and deployment management - release policy scope

Source: https://www.axelos.com/resource-hub/glossary

Topics

#release policy#early life support#service transition

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