ITIL-FOUNDATION · Question #409
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
The correct answer is C. Resources and Capabilities. ITIL defines Resources and Capabilities as the two fundamental categories of Service Assets that organizations use to create and deliver value to customers.
Question
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
Options
- AServices and Infrastructure
- BApplications and Infrastructure
- CResources and Capabilities
- DUtility and Warranty
How the community answered
(38 responses)- B3% (1)
- C95% (36)
- D3% (1)
Why each option
ITIL defines Resources and Capabilities as the two fundamental categories of Service Assets that organizations use to create and deliver value to customers.
Services and Infrastructure are examples of Resources, not the two overarching categories of Service Assets as defined by ITIL.
Applications and Infrastructure are specific types of Resources within the Service Asset classification, not the two primary categories.
In ITIL, Service Assets are classified into two major types: Resources, which are tangible inputs such as infrastructure, money, applications, and people; and Capabilities, which represent the organization's ability to coordinate, control, and deploy those resources to produce value. Both types are required together to deliver effective IT services.
Utility and Warranty are the two dimensions that define value from a customer perspective, not a classification of Service Asset types.
Concept tested: ITIL Service Asset types - Resources and Capabilities
Source: https://www.axelos.com/certifications/itil-service-management
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