ITIL-FOUNDATION · Question #408
Which of the following statements is INCORRECT?
The correct answer is B. The SKMS is part of the Configuration Management System (CMS). The SKMS is the broader knowledge repository that contains the CMS - the CMS is a subset of the SKMS, not the other way around, making statement B factually incorrect.
Question
Which of the following statements is INCORRECT?
Options
- AThe Service Knowledge Management System (SKMS) includes Configuration Management
- BThe SKMS is part of the Configuration Management System (CMS)
- CThe SKMS can include data on the performance of the organization
- DThe SKMS can include user skill levels
How the community answered
(66 responses)- A3% (2)
- B79% (52)
- C12% (8)
- D6% (4)
Why each option
The SKMS is the broader knowledge repository that contains the CMS - the CMS is a subset of the SKMS, not the other way around, making statement B factually incorrect.
This statement is correct - the SKMS does include the CMS as one of its components, so it cannot be the incorrect statement.
This statement reverses the actual hierarchy: the Configuration Management System (CMS) is a component that exists within the larger Service Knowledge Management System (SKMS). The SKMS encompasses the CMS along with all other organizational data, information, and knowledge, making SKMS the superset and CMS a contained element within it.
This statement is correct - the SKMS is designed to hold a wide range of organizational knowledge including performance metrics and operational data.
This statement is correct - the SKMS can store information about user skill levels as part of its broader organizational knowledge base.
Concept tested: SKMS and CMS hierarchical relationship in ITIL
Source: https://www.axelos.com/certifications/itil-service-management
Topics
Community Discussion
No community discussion yet for this question.