ITIL-FOUNDATION · Question #398
Which of the following is the BEST definition of an event?
The correct answer is A. Any detectable or discernible occurrence that has significance for the management of the IT. An event in ITIL is any detectable occurrence with significance for IT management, distinguishing it from incidents, problems, and resolution activities.
Question
Which of the following is the BEST definition of an event?
Options
- AAny detectable or discernible occurrence that has significance for the management of the IT
- BAn unplanned interruption to an IT service or a reduction in the quality of an IT service
- CThe unknown cause of one or more incidents that have an impact on an IT service
- DReducing or eliminating the cause of an incident or problem
How the community answered
(14 responses)- A86% (12)
- C7% (1)
- D7% (1)
Why each option
An event in ITIL is any detectable occurrence with significance for IT management, distinguishing it from incidents, problems, and resolution activities.
ITIL defines an event as any detectable or discernible occurrence that has significance for the management of the IT infrastructure or the delivery of IT services. Events are generated by configuration items, monitoring tools, or IT services and serve as the foundation for event management. This distinguishes events as neutral occurrences that may or may not require further action.
This describes an incident - an unplanned interruption or quality reduction in an IT service - not an event.
This describes a problem - the unknown underlying cause of one or more incidents - not an event.
This describes a resolution or workaround activity, which is part of incident or problem management, not the definition of an event.
Concept tested: ITIL event management definition
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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