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ITIL-FOUNDATION · Question #397

Which of the following activities is NOT a part of the Derning Cycle?

The correct answer is D. Co-ordinate. The Deming Cycle (PDCA) consists of exactly four phases - Plan, Do, Check, and Act - and 'Co-ordinate' is not among them.

Understand the key concepts of service management

Question

Which of the following activities is NOT a part of the Derning Cycle?

Options

  • AAct
  • BPlan
  • CDo
  • DCo-ordinate

How the community answered

(48 responses)
  • A
    6% (3)
  • B
    4% (2)
  • C
    2% (1)
  • D
    88% (42)

Why each option

The Deming Cycle (PDCA) consists of exactly four phases - Plan, Do, Check, and Act - and 'Co-ordinate' is not among them.

AAct

Act is the fourth and final phase of the Deming Cycle, where corrective actions and improvements are applied based on Check phase findings.

BPlan

Plan is the first phase of the Deming Cycle, where objectives, processes, and success criteria are established before execution.

CDo

Do is the second phase of the Deming Cycle, where the planned changes are implemented, typically on a small or controlled scale.

DCo-ordinateCorrect

The Deming Cycle, also known as the Plan-Do-Check-Act (PDCA) cycle, is a four-stage iterative model for continuous improvement used widely in IT service management frameworks including ITIL. 'Co-ordinate' is not a phase of this model - it belongs to other management or project frameworks - making it the only activity listed that falls outside the Deming Cycle.

Concept tested: Phases of the Deming PDCA continuous improvement cycle

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Deming Cycle#PDCA#continual improvement#quality management

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