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ITIL-FOUNDATION · Question #385

Which process or function is responsible for the Definitive Media Library and Definitive Spares?

The correct answer is D. Service Asset and Configuration Management. This question tests knowledge of which ITIL process owns the Definitive Media Library (DML) and Definitive Spares. Both are controlled items managed under Service Asset and Configuration Management.

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Question

Which process or function is responsible for the Definitive Media Library and Definitive Spares?

Options

  • AFacilities Management
  • BAccess Management
  • CRequest Fulfilment
  • DService Asset and Configuration Management

How the community answered

(70 responses)
  • A
    1% (1)
  • B
    3% (2)
  • C
    1% (1)
  • D
    94% (66)

Why each option

This question tests knowledge of which ITIL process owns the Definitive Media Library (DML) and Definitive Spares. Both are controlled items managed under Service Asset and Configuration Management.

AFacilities Management

Facilities Management is concerned with the physical IT environment such as data centers and power, not with controlling software libraries or spare hardware assets.

BAccess Management

Access Management is responsible for granting authorized users the right to use a service, and has no role in managing physical or software asset repositories.

CRequest Fulfilment

Request Fulfillment handles user service requests for standard changes or information, and is not accountable for maintaining controlled stores of software or hardware.

DService Asset and Configuration ManagementCorrect

Service Asset and Configuration Management (SACM) is responsible for the Definitive Media Library, which stores authorized software versions, and Definitive Spares, which holds spare hardware components. SACM tracks, records, and protects these controlled items as part of maintaining the Configuration Management System (CMS) and ensuring only authorized assets are used in the IT environment.

Concept tested: SACM ownership of DML and Definitive Spares

Source: https://wiki.en.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management

Topics

#Definitive Media Library#SACM#configuration management#definitive spares

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