Which of the following statements about processes is INCORRECT?

In ITIL, 'units of organizations designed to perform certain types of work' defines a Function, not a process. A process is a structured set of activities designed to accomplish a specific objective, and it is defined by inputs, activities, outputs, and triggers - not by organizational grouping.

Measurability is a defining characteristic of processes in ITIL - every process must produce measurable outputs to enable continual improvement.

Delivering specific results is a core characteristic of a process - processes exist precisely to produce defined, predictable outputs.

Responding to specific triggering events is a valid characteristic of processes in ITIL - processes are initiated by defined triggers or inputs.