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ITIL-FOUNDATION · Question #367
ITIL-FOUNDATION Question #367: Real Exam Question with Answer & Explanation
The correct answer is A. They are units of organizations designed to perform certain types of work. A process is a structured set of activities, not an organizational unit - that distinction belongs to functions in ITIL terminology.
Understand the key concepts of service management
Question
Which of the following statements about processes is INCORRECT?
Options
- AThey are units of organizations designed to perform certain types of work
- BWe must be able to measure them in a relevant manner
- CThey deliver specific results
- DThey respond to specific events
Explanation
A process is a structured set of activities, not an organizational unit - that distinction belongs to functions in ITIL terminology.
Common mistakes.
- B. Measurability is a defining characteristic of processes in ITIL - every process must produce measurable outputs to enable continual improvement.
- C. Delivering specific results is a core characteristic of a process - processes exist precisely to produce defined, predictable outputs.
- D. Responding to specific triggering events is a valid characteristic of processes in ITIL - processes are initiated by defined triggers or inputs.
Concept tested. ITIL process definition vs function definition
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
#process definition#process characteristics#process vs function#service management
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