ITIL-FOUNDATION · Question #368
Which of the following would be defined as part of every process? (1) Roles (2) Activities (3) Functions (4) Responsibilities
The correct answer is D. 1, 2 and 4 only. Every ITIL process must define roles, activities, and responsibilities, but functions are separate organizational constructs that exist outside individual process definitions.
Question
Which of the following would be defined as part of every process? (1) Roles (2) Activities (3) Functions (4) Responsibilities
Options
- A1 and 3 only
- BAll of the above
- C2 and 4 only
- D1, 2 and 4 only
How the community answered
(40 responses)- A3% (1)
- B3% (1)
- D95% (38)
Why each option
Every ITIL process must define roles, activities, and responsibilities, but functions are separate organizational constructs that exist outside individual process definitions.
Functions (3) are standalone organizational units such as the Service Desk or Technical Management - they are not defined as an internal component of every individual process.
Functions (3) are not part of a process definition - including them here confuses two distinct ITIL structural concepts.
This omits Roles (1), which are a mandatory element of every process because they establish accountability and ownership within the process.
Roles (1) define who is accountable or responsible within the process. Activities (2) describe the work steps that transform inputs into outputs. Responsibilities (4) specify what each role must do or ensure within the process. Together these three elements are required components of any process definition in ITIL.
Concept tested: Required components of an ITIL process definition
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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