ITIL-FOUNDATION · Question #357
Which of the following provides resources to resolve operational and support issues during Release and Deployment?
The correct answer is A. Early Life Support. Early Life Support (ELS) is the ITIL Service Transition activity that provides dedicated resources to resolve operational and support issues immediately after a service is released and deployed into the live environment.
Question
Which of the following provides resources to resolve operational and support issues during Release and Deployment?
Options
- AEarly Life Support
- BService Test Manager
- CEvaluation
- DRelease Packaging and Build Manager
How the community answered
(52 responses)- A94% (49)
- B2% (1)
- D4% (2)
Why each option
Early Life Support (ELS) is the ITIL Service Transition activity that provides dedicated resources to resolve operational and support issues immediately after a service is released and deployed into the live environment.
Early Life Support is an ITIL Service Transition activity specifically designed to stabilize a newly deployed service by providing additional expert resources to handle incidents, problems, and operational issues that emerge post-deployment. It bridges the gap between Release and Deployment completion and full steady-state Service Operations, ensuring the service is stable before formal handover to ongoing support teams.
The Service Test Manager plans and manages testing activities during the service transition phase before deployment, not post-deployment operational support.
Evaluation is a formal ITIL process that assesses whether a change or new service has delivered its intended performance and value - it is an assessment activity, not a resource-provision mechanism for resolving live operational issues.
The Release Packaging and Build Manager assembles and packages release components prior to deployment, and has no role in providing post-deployment operational support resources.
Concept tested: ITIL Early Life Support purpose in Release and Deployment
Source: https://www.axelos.com/certifications/itil-service-management
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