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ITIL-FOUNDATION · Question #353

Which of the following BEST describes a Change Authority?

The correct answer is C. A role, person or a group of people that provides formal authorisation for a particular type of. A Change Authority in ITIL is broadly defined as a role, person, or group that provides formal authorization for a specific type of change, encompassing more than just the CAB or Change Manager.

Know the purpose of the ITIL practices

Question

Which of the following BEST describes a Change Authority?

Options

  • AThe Change Advisory Board
  • BA person that provides formal authorisation for a particular type of change.
  • CA role, person or a group of people that provides formal authorisation for a particular type of
  • DThe Change Manager who provides formal authorisation for each change

How the community answered

(40 responses)
  • A
    3% (1)
  • C
    95% (38)
  • D
    3% (1)

Why each option

A Change Authority in ITIL is broadly defined as a role, person, or group that provides formal authorization for a specific type of change, encompassing more than just the CAB or Change Manager.

AThe Change Advisory Board

The Change Advisory Board is only one specific instance of a Change Authority; defining it solely as the CAB is too narrow and excludes other valid authorization structures such as individual approvers or automated processes.

BA person that provides formal authorisation for a particular type of change.

This option is incomplete because it restricts Change Authority to a single person, omitting that it can also be a defined role or a group of people such as the CAB.

CA role, person or a group of people that provides formal authorisation for a particular type ofCorrect

ITIL defines a Change Authority as a role, person, or group of people that provides formal authorization for a particular type of change, reflecting that different change types require different levels and structures of approval. This broad definition allows organizations to assign appropriate authorities at various levels - from an individual manager authorizing standard changes to a full Change Advisory Board evaluating major changes. It avoids prescribing a single authority for all change types.

DThe Change Manager who provides formal authorisation for each change

The Change Manager is one possible Change Authority for certain change types, but restricting the definition solely to the Change Manager excludes other legitimate authorities and does not reflect ITIL's broader definition.

Concept tested: ITIL Change Authority definition and authorization scope

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#change authority#change management#change authorization#change advisory board

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