ITIL-FOUNDATION · Question #343
Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?
The correct answer is B. The Service Knowledge Management System. This question tests knowledge of the ITIL information architecture hierarchy, specifically where CMDBs and the CMS reside.
Question
Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?
Options
- AThe Asset Register
- BThe Service Knowledge Management System
- CThe Known Error Database
- DThe Information Management System
How the community answered
(43 responses)- A2% (1)
- B91% (39)
- C5% (2)
- D2% (1)
Why each option
This question tests knowledge of the ITIL information architecture hierarchy, specifically where CMDBs and the CMS reside.
The Asset Register is a separate record of asset ownership and financial value, not a container for the CMS or CMDBs.
In ITIL, the Service Knowledge Management System (SKMS) is the overarching entity that encompasses all knowledge and information used to manage services. The Configuration Management System (CMS) sits within the SKMS, and individual Configuration Management Databases (CMDBs) are components of the CMS - making the SKMS the correct parent entity for both.
The Known Error Database (KEDB) is a specialized database within Problem Management; it is itself a component of the CMS, not the parent entity.
The Information Management System is not a defined ITIL construct; it is a distractor term.
Concept tested: ITIL SKMS, CMS, and CMDB hierarchy
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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