Which of the following is NOT an objective of the Operations Management function?

Swift application of technical skills to diagnose IT Operations failures is a valid Operations Management objective related to infrastructure fault resolution.

Regular scrutiny and improvements to achieve better service at reduced costs is a legitimate Operations Management objective aligned with continual service improvement principles.

IT Operations Management is responsible for the routine day-to-day running of IT infrastructure, including job scheduling, backup and restore, print and output management, and maintenance of the operational environment. First line incident logging, investigation, and diagnosis is explicitly the responsibility of the Service Desk function, which serves as the single point of contact for users reporting issues. Attributing first-line incident handling to Operations Management conflates two distinct ITIL Service Operation functions with separate roles and objectives.

Maintaining the status quo to achieve stability of day-to-day processes is a core Operations Management objective ensuring consistent and predictable service delivery.