ITIL-FOUNDATION · Question #330
Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and depen
The correct answer is D. All of the above. A valid IT service contract includes all three elements: financial terms, a description of the service or goods, and the responsibilities and dependencies of both parties.
Question
Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and dependencies for both parties
Options
- A1 and 2 only
- B1 and 3 only
- C2 and 3 only
- DAll of the above
How the community answered
(42 responses)- A2% (1)
- C5% (2)
- D93% (39)
Why each option
A valid IT service contract includes all three elements: financial terms, a description of the service or goods, and the responsibilities and dependencies of both parties.
Omitting responsibilities and dependencies leaves the contract incomplete because it fails to define accountability and obligations for both parties.
Excluding the description of goods or services removes the core definition of what is being delivered, making the contract functionally deficient.
Omitting financial arrangements removes a fundamental legal and commercial element that governs payment obligations and cost structures.
ITIL defines a contract as a legally binding agreement between two or more parties. Contracts underpinning IT services must include financial arrangements covering pricing and payment, a description of the goods or services being delivered, and clearly stated responsibilities and dependencies for both the provider and customer. All three elements are standard requirements that make a contract comprehensive and enforceable.
Concept tested: IT service contract components and required elements
Source: https://www.axelos.com/best-practice-solutions/itil
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