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ITIL-FOUNDATION · Question #330

Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and depen

The correct answer is D. All of the above. A valid IT service contract includes all three elements: financial terms, a description of the service or goods, and the responsibilities and dependencies of both parties.

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Question

Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and dependencies for both parties

Options

  • A1 and 2 only
  • B1 and 3 only
  • C2 and 3 only
  • DAll of the above

How the community answered

(42 responses)
  • A
    2% (1)
  • C
    5% (2)
  • D
    93% (39)

Why each option

A valid IT service contract includes all three elements: financial terms, a description of the service or goods, and the responsibilities and dependencies of both parties.

A1 and 2 only

Omitting responsibilities and dependencies leaves the contract incomplete because it fails to define accountability and obligations for both parties.

B1 and 3 only

Excluding the description of goods or services removes the core definition of what is being delivered, making the contract functionally deficient.

C2 and 3 only

Omitting financial arrangements removes a fundamental legal and commercial element that governs payment obligations and cost structures.

DAll of the aboveCorrect

ITIL defines a contract as a legally binding agreement between two or more parties. Contracts underpinning IT services must include financial arrangements covering pricing and payment, a description of the goods or services being delivered, and clearly stated responsibilities and dependencies for both the provider and customer. All three elements are standard requirements that make a contract comprehensive and enforceable.

Concept tested: IT service contract components and required elements

Source: https://www.axelos.com/best-practice-solutions/itil

Topics

#underpinning contracts#Supplier Management#contract components

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