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ITIL-FOUNDATION · Question #302

Access Management is closely related to which other processes?

The correct answer is C. Information Security Management and Availability Management. Access Management executes the policies set by Information Security Management and interfaces with Availability Management to ensure authorized users can access services as needed.

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Question

Access Management is closely related to which other processes?

Options

  • AAvailability Management only
  • BInformation Security Management and 3rd line support
  • CInformation Security Management and Availability Management
  • DInformation Security Management only

How the community answered

(29 responses)
  • B
    7% (2)
  • C
    90% (26)
  • D
    3% (1)

Why each option

Access Management executes the policies set by Information Security Management and interfaces with Availability Management to ensure authorized users can access services as needed.

AAvailability Management only

Availability Management alone is insufficient because Access Management's primary policy authority comes from Information Security Management, not availability controls.

BInformation Security Management and 3rd line support

Third-line support is a support tier, not an ITIL process, and has no defined relationship with Access Management in the ITIL framework.

CInformation Security Management and Availability ManagementCorrect

Access Management is responsible for implementing the security policies and access controls defined by Information Security Management, ensuring only authorized users can use services. It also works closely with Availability Management because controlling who can access a service directly affects whether the service is available to legitimate users. Together these two processes define the operational and policy context in which Access Management functions.

DInformation Security Management only

Information Security Management alone is incomplete because Availability Management also has a direct relationship with Access Management in ensuring services remain accessible to authorized users.

Concept tested: ITIL Access Management process relationships

Source: https://www.axelos.com/best-practice-solutions/itil

Topics

#access management#information security management#availability management#process integration

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