Which of the following statements about communication within Service Operation are CORRECT? (1) All communication must have an intended purpose or resultant action (2) Communication should not take pl

Accepting only statement 1 ignores the equally valid ITIL principle that communication must target a defined audience, making this selection incomplete.

Accepting only statement 2 ignores the equally valid ITIL principle that all communication must carry a purpose or lead to a resultant action, making this selection incomplete.

ITIL Service Operation guidelines require that every communication serve an intended purpose or lead to a concrete resultant action, ensuring that information shared is operationally meaningful rather than noise. The same guidelines also require that each communication be directed at a clearly defined audience, so that the right people receive the right information at the right time to enable an effective operational response.

Both statements directly reflect documented ITIL Service Operation communication best practices, so rejecting both is factually incorrect.