ITIL-FOUNDATION Question #301: Real Exam Question with Answer & Explanation

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Understand the key concepts of service management

Question

Which of the following statements about communication within Service Operation are CORRECT? (1) All communication must have an intended purpose or resultant action (2) Communication should not take place without a clear audience

Options

A1 only
B2 only
CBoth of the above
DNone of the above

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Topics

#service operation#communication principles#intended purpose#audience

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