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ITIL-FOUNDATION · Question #300

Which of the following is one of the primary objectives of Service Strategy?

The correct answer is B. To provide detailed specifications for the design of IT services. One primary objective of Service Strategy is to establish the detailed service specifications that define what IT services must deliver to meet business requirements.

Understand the key concepts of service management

Question

Which of the following is one of the primary objectives of Service Strategy?

Options

  • ATo design and build processes that will meet business needs
  • BTo provide detailed specifications for the design of IT services
  • CTo transform Service Management into a strategic asset
  • DTo underscore the importance of services in the global economy

How the community answered

(23 responses)
  • A
    9% (2)
  • B
    87% (20)
  • D
    4% (1)

Why each option

One primary objective of Service Strategy is to establish the detailed service specifications that define what IT services must deliver to meet business requirements.

ATo design and build processes that will meet business needs

Designing and building processes to meet business needs is the primary concern of the Service Design lifecycle stage, not Service Strategy.

BTo provide detailed specifications for the design of IT servicesCorrect

Service Strategy sets the foundational direction and detailed specifications for IT services, ensuring that every service aligns to business outcomes before it enters later lifecycle stages. By producing these specifications, Service Strategy gives Service Design and subsequent stages clear, business-validated targets to design and build against, making it a prerequisite output of the strategy phase.

CTo transform Service Management into a strategic asset

Transforming Service Management into a strategic asset describes a broad aspirational outcome of applying ITIL as a whole, rather than a specific defined primary objective of the Service Strategy lifecycle stage.

DTo underscore the importance of services in the global economy

Underscoring the importance of services in the global economy is a general philosophical statement and is not listed as a primary objective within the ITIL Service Strategy lifecycle stage.

Concept tested: ITIL Service Strategy lifecycle stage primary objectives

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service strategy#strategic asset#service lifecycle objectives#service management

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