ITIL-FOUNDATION · Question #298
Which Function would provide staff to monitor events in an Operations Bridge?
The correct answer is C. Technical Management. In ITIL Service Operation, Technical Management is the function responsible for providing specialized technical staff to work at an Operations Bridge, monitoring and responding to infrastructure events.
Question
Which Function would provide staff to monitor events in an Operations Bridge?
Options
- AApplications Management
- BService Desk
- CTechnical Management
- DIT Operations Management
How the community answered
(58 responses)- A3% (2)
- B2% (1)
- C90% (52)
- D5% (3)
Why each option
In ITIL Service Operation, Technical Management is the function responsible for providing specialized technical staff to work at an Operations Bridge, monitoring and responding to infrastructure events.
Applications Management focuses on managing software applications throughout their lifecycle and does not supply the infrastructure-focused technical staff that work at an Operations Bridge.
Service Desk serves as the single point of contact for users logging incidents and requests and is not a source of specialist technical staff for event monitoring.
Technical Management is one of the four functions in ITIL Service Operation and is responsible for providing the specialist technical skills required to support and maintain the IT infrastructure. Staff from Technical Management are deployed to the Operations Bridge because they hold the domain-level expertise needed to detect, classify, and act on technical events across the environment.
IT Operations Management oversees routine day-to-day activities such as job scheduling and print management but does not directly supply the specialist technical expertise required to staff the event-monitoring role at an Operations Bridge.
Concept tested: ITIL Service Operation Technical Management function role
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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