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ITIL-FOUNDATION · Question #298

Which Function would provide staff to monitor events in an Operations Bridge?

The correct answer is C. Technical Management. In ITIL Service Operation, Technical Management is the function responsible for providing specialized technical staff to work at an Operations Bridge, monitoring and responding to infrastructure events.

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Question

Which Function would provide staff to monitor events in an Operations Bridge?

Options

  • AApplications Management
  • BService Desk
  • CTechnical Management
  • DIT Operations Management

How the community answered

(58 responses)
  • A
    3% (2)
  • B
    2% (1)
  • C
    90% (52)
  • D
    5% (3)

Why each option

In ITIL Service Operation, Technical Management is the function responsible for providing specialized technical staff to work at an Operations Bridge, monitoring and responding to infrastructure events.

AApplications Management

Applications Management focuses on managing software applications throughout their lifecycle and does not supply the infrastructure-focused technical staff that work at an Operations Bridge.

BService Desk

Service Desk serves as the single point of contact for users logging incidents and requests and is not a source of specialist technical staff for event monitoring.

CTechnical ManagementCorrect

Technical Management is one of the four functions in ITIL Service Operation and is responsible for providing the specialist technical skills required to support and maintain the IT infrastructure. Staff from Technical Management are deployed to the Operations Bridge because they hold the domain-level expertise needed to detect, classify, and act on technical events across the environment.

DIT Operations Management

IT Operations Management oversees routine day-to-day activities such as job scheduling and print management but does not directly supply the specialist technical expertise required to staff the event-monitoring role at an Operations Bridge.

Concept tested: ITIL Service Operation Technical Management function role

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#technical management#operations bridge#IT operations management#organizational functions

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