ITIL-FOUNDATION · Question #264
Which process would you MOST expect to be involved in the management of Underpinning Contracts?
The correct answer is D. Supplier Manager. Underpinning Contracts are formal agreements with external third-party suppliers, so their management falls under the Supplier Management process, led by the Supplier Manager.
Question
Which process would you MOST expect to be involved in the management of Underpinning Contracts?
Options
- AIT Designer/Architect
- BProcess Manager
- CService Catalogue Manager
- DSupplier Manager
How the community answered
(29 responses)- B3% (1)
- C3% (1)
- D93% (27)
Why each option
Underpinning Contracts are formal agreements with external third-party suppliers, so their management falls under the Supplier Management process, led by the Supplier Manager.
The IT Designer/Architect role focuses on designing infrastructure and services, not managing contractual agreements with external suppliers.
The Process Manager role is responsible for the operational running of a specific process, not for managing Underpinning Contracts.
The Service Catalogue Manager maintains the accuracy and currency of the Service Catalogue, which is unrelated to managing supplier contracts.
The Supplier Manager is the role specifically responsible for managing external supplier relationships and the full lifecycle of Underpinning Contracts within the ITIL Supplier Management process. This process ensures that suppliers deliver the contracted services and that UCs align with Service Level Agreements, making the Supplier Manager the definitive owner of UC management.
Concept tested: Supplier Management process and Underpinning Contracts ownership
Source: https://www.axelos.com/resource-hub/white-paper/itil-glossary-and-abbreviations
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