nerdexam
PeopleCert

ITIL-FOUNDATION · Question #263

Which of the following CANNOT be stored and managed by a tool?

The correct answer is B. Wisdom. The DIKW model classifies Data, Information, Knowledge, and Wisdom hierarchically - only Wisdom cannot be stored or managed by a tool because it is an intrinsically human faculty.

Understand the key concepts of service management

Question

Which of the following CANNOT be stored and managed by a tool?

Options

  • AData
  • BWisdom
  • CInformation
  • DKnowledge

How the community answered

(50 responses)
  • A
    2% (1)
  • B
    90% (45)
  • C
    6% (3)
  • D
    2% (1)

Why each option

The DIKW model classifies Data, Information, Knowledge, and Wisdom hierarchically - only Wisdom cannot be stored or managed by a tool because it is an intrinsically human faculty.

AData

Data consists of discrete facts and figures that are easily stored and managed by databases and tools.

BWisdomCorrect

Wisdom in the DIKW hierarchy is defined as the ability to make sound judgments, applying knowledge appropriately in context - this requires human experience and reasoning that cannot be codified or stored in any tool. Data, Information, and Knowledge can all be captured in structured or unstructured systems, but Wisdom emerges from lived experience and cannot be replicated by a tool.

CInformation

Information is data with context and meaning applied, and can be stored and managed in document management systems and similar tools.

DKnowledge

Knowledge combines information with experience and can be stored in knowledge management systems and configuration management databases.

Concept tested: DIKW hierarchy - wisdom as non-storable human faculty

Source: https://www.axelos.com/resource-hub/white-paper/itil-glossary-and-abbreviations

Topics

#DIKW model#wisdom#knowledge management#data hierarchy

Community Discussion

No community discussion yet for this question.

Full ITIL-FOUNDATION Practice