ITIL-FOUNDATION · Question #263
Which of the following CANNOT be stored and managed by a tool?
The correct answer is B. Wisdom. The DIKW model classifies Data, Information, Knowledge, and Wisdom hierarchically - only Wisdom cannot be stored or managed by a tool because it is an intrinsically human faculty.
Question
Which of the following CANNOT be stored and managed by a tool?
Options
- AData
- BWisdom
- CInformation
- DKnowledge
How the community answered
(50 responses)- A2% (1)
- B90% (45)
- C6% (3)
- D2% (1)
Why each option
The DIKW model classifies Data, Information, Knowledge, and Wisdom hierarchically - only Wisdom cannot be stored or managed by a tool because it is an intrinsically human faculty.
Data consists of discrete facts and figures that are easily stored and managed by databases and tools.
Wisdom in the DIKW hierarchy is defined as the ability to make sound judgments, applying knowledge appropriately in context - this requires human experience and reasoning that cannot be codified or stored in any tool. Data, Information, and Knowledge can all be captured in structured or unstructured systems, but Wisdom emerges from lived experience and cannot be replicated by a tool.
Information is data with context and meaning applied, and can be stored and managed in document management systems and similar tools.
Knowledge combines information with experience and can be stored in knowledge management systems and configuration management databases.
Concept tested: DIKW hierarchy - wisdom as non-storable human faculty
Source: https://www.axelos.com/resource-hub/white-paper/itil-glossary-and-abbreviations
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