ITIL-FOUNDATION · Question #227
Which process is responsible for managing relationships with vendors?
The correct answer is C. Supplier Management. Supplier Management is the ITIL process specifically responsible for managing relationships with external vendors and ensuring suppliers meet their contractual commitments.
Question
Which process is responsible for managing relationships with vendors?
Options
- AChange Management
- BService Portfolio Management
- CSupplier Management
- DContinual Service Improvement
How the community answered
(15 responses)- B7% (1)
- C93% (14)
Why each option
Supplier Management is the ITIL process specifically responsible for managing relationships with external vendors and ensuring suppliers meet their contractual commitments.
Change Management controls the lifecycle of changes to the IT infrastructure and services, not vendor relationships.
Service Portfolio Management manages the full set of services a provider offers, focusing on investment decisions rather than external vendor contracts.
Supplier Management owns and manages all contracts with third-party suppliers through their entire lifecycle, including negotiation, monitoring, and renewal. It ensures supplier performance aligns with agreed underpinning contracts (UCs) to support service delivery. This process acts as the single point of accountability for all vendor relationships.
Continual Service Improvement identifies and drives improvements to IT services and processes, not supplier or vendor relationship management.
Concept tested: ITIL Supplier Management process responsibilities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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