ITIL-FOUNDATION · Question #226
What is IT Governance concerned with?
The correct answer is B. Ensuring that IT processes support the organization's strategies and objectives. IT Governance is concerned with ensuring that IT investments and processes are aligned with and support the organization's overall strategies and objectives.
Question
What is IT Governance concerned with?
Options
- AMeasuring and improving the efficiency and effectiveness of IT processes
- BEnsuring that IT processes support the organization's strategies and objectives
- CReducing the total cost of providing services to the business
- DEnsuring that targets documented in Service Level Agreements (SLAs) are met
How the community answered
(66 responses)- A2% (1)
- B89% (59)
- C3% (2)
- D6% (4)
Why each option
IT Governance is concerned with ensuring that IT investments and processes are aligned with and support the organization's overall strategies and objectives.
Measuring and improving efficiency and effectiveness of IT processes describes IT management or Continual Service Improvement, not governance.
IT Governance is a framework of policies and controls that ensures IT activities are directed toward fulfilling organizational strategies and meeting business objectives. It establishes accountability and decision-making structures so that IT investments deliver value in line with organizational priorities. This distinguishes governance from operational or management activities.
Reducing total cost of services is a financial management or cost optimization objective, not the primary concern of IT governance.
Ensuring SLA targets are met is the responsibility of Service Level Management, an operational process, not IT governance.
Concept tested: Definition and scope of IT Governance
Source: https://www.isaca.org/resources/it-governance
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