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ITIL-FOUNDATION · Question #22

Which of these statements about resources and capabilities is CORRECT?

The correct answer is B. Resources and capabilities are both types of service asset. In ITIL, service assets are divided into two categories - resources and capabilities - and both types are recognized as service assets. Understanding this classification is fundamental to the service management framework.

Understand the key concepts of service management

Question

Which of these statements about resources and capabilities is CORRECT?

Options

  • AResources are types of service asset and capabilities are not
  • BResources and capabilities are both types of service asset
  • CCapabilities are types of service asset and resources are not
  • DNeither capabilities nor resources are types of service asset

How the community answered

(65 responses)
  • B
    94% (61)
  • C
    2% (1)
  • D
    5% (3)

Why each option

In ITIL, service assets are divided into two categories - resources and capabilities - and both types are recognized as service assets. Understanding this classification is fundamental to the service management framework.

AResources are types of service asset and capabilities are not

This incorrectly excludes capabilities from the service asset classification; ITIL explicitly defines capabilities as one of the two types of service asset alongside resources.

BResources and capabilities are both types of service assetCorrect

ITIL defines service assets as anything that could contribute to the delivery of a service, and classifies them into two types: resources (tangible inputs such as infrastructure, people, money, and applications) and capabilities (the ability to coordinate, control, and deploy resources, including management, organization, processes, and knowledge). Both are explicitly categorized as service assets.

CCapabilities are types of service asset and resources are not

This incorrectly excludes resources from the service asset classification; ITIL explicitly defines resources as one of the two types of service asset alongside capabilities.

DNeither capabilities nor resources are types of service asset

This contradicts the ITIL framework entirely; both resources and capabilities are defined as types of service asset and are central to understanding how value is created and delivered.

Concept tested: ITIL service assets - resources and capabilities

Topics

#service assets#resources#capabilities#service management

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