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ITIL-FOUNDATION · Question #23

Within service design, what is the key output handed over to service transition?

The correct answer is B. Service design package. The Service Design Package (SDP) is the primary formal output produced by the Service Design stage and is the document handed off to Service Transition to guide implementation. It consolidates all design aspects of a new or changed service.

Understand the activities of the service value chain and how they interconnect

Question

Within service design, what is the key output handed over to service transition?

Options

  • AMeasurement, methods and metrics
  • BService design package
  • CService portfolio design
  • DProcess definitions

How the community answered

(32 responses)
  • A
    3% (1)
  • B
    91% (29)
  • D
    6% (2)

Why each option

The Service Design Package (SDP) is the primary formal output produced by the Service Design stage and is the document handed off to Service Transition to guide implementation. It consolidates all design aspects of a new or changed service.

AMeasurement, methods and metrics

Measurement methods and metrics are components defined within the design process but are inputs and tools used during design, not the formal deliverable handed over to Service Transition.

BService design packageCorrect

The Service Design Package is the key output of the Service Design stage in ITIL. It contains all aspects of a service and its requirements through each stage of the lifecycle, including business requirements, service applicability, service contacts, design and topology, organizational readiness, and transition and operational plans - providing Service Transition with everything needed to build, test, and deploy the service.

CService portfolio design

Service portfolio design is an activity within Service Design concerned with the broader portfolio, not the specific package of documentation that gets transferred to the next lifecycle stage.

DProcess definitions

Process definitions are produced as part of design work but represent only one element of a larger deliverable; they are not the key output handed to Service Transition as a whole.

Concept tested: ITIL Service Design Package output to Service Transition

Topics

#service design package#service design#service transition#key outputs

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