Which process is responsible for discussing reports with customers showing whether services have met their targets?

Continual Service Improvement focuses on identifying and implementing improvements to IT services and processes, not on formally reporting SLA performance results to customers.

Change Management governs the lifecycle of changes to IT services and infrastructure, and has no responsibility for reviewing service level performance with customers.

Service Level Management is accountable for negotiating, agreeing, and monitoring service level agreements (SLAs) with customers. A core SLM activity is conducting regular service review meetings where performance reports are presented to customers, demonstrating whether SLA targets were achieved and identifying any actions needed to address breaches or improve service quality.

Availability Management ensures IT services meet agreed availability targets at a technical level, but does not conduct the broader customer-facing service review meetings that cover all contracted service targets.