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ITIL-FOUNDATION · Question #18

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

The correct answer is B. The change advisory board. The Change Advisory Board (CAB) is the official ITIL body that supports change management by assessing and prioritizing changes.

Know the purpose of the ITIL practices

Question

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

Options

  • AThe change authorization board
  • BThe change advisory board
  • CThe change implementer
  • DThe change manager

How the community answered

(59 responses)
  • A
    5% (3)
  • B
    90% (53)
  • C
    3% (2)
  • D
    2% (1)

Why each option

The Change Advisory Board (CAB) is the official ITIL body that supports change management by assessing and prioritizing changes.

AThe change authorization board

The 'change authorization board' is not an official ITIL term - the correct ITIL terminology is Change Advisory Board (CAB).

BThe change advisory boardCorrect

In ITIL Change Management, the Change Advisory Board (CAB) is a group of stakeholders - typically drawn from IT, business units, and other relevant areas - convened to assist the change manager in evaluating the risk, impact, and priority of change requests. The CAB provides advisory input to help ensure changes are authorized appropriately and scheduled to minimize disruption.

CThe change implementer

The change implementer is the individual responsible for executing a specific change, not for advising on prioritization or authorization.

DThe change manager

The change manager is a single process owner role responsible for overseeing change management, not a multi-stakeholder advisory body.

Concept tested: ITIL Change Advisory Board role and purpose

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#change advisory board#CAB#change authorization#change prioritization

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