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ITIL-FOUNDATION · Question #16
ITIL-FOUNDATION Question #16: Real Exam Question with Answer & Explanation
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Understand the purpose and components of the ITIL service value system (SVS)
Question
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
Options
- ADevise a strategy; Design the solution;
- BWhere do we want to be?;
- CIdentify the required business outcomes;
- DWhat is the vision?; Where are we now?;
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Topics
#continual improvement#CSI approach#improvement steps#vision to measurement