Which one of the following activities would be performed by access management?

Providing physical security for staff is a facilities or corporate security management responsibility and falls outside the scope of the ITIL access management process.

Managing access to computer rooms is a physical security concern handled by facilities management, not the ITIL access management process which governs logical service access.

The service desk is an open point of contact for all users and is not a controlled resource whose access is governed by the access management process.

Access management is the ITIL process responsible for granting authorized users the right to use a service, and preventing access by unauthorized users. It implements the policies set by information security management and handles the full lifecycle of access rights - granting, modifying, and revoking them. This process applies to logical access to IT services, not physical locations.