HP2-B111 · Question #5

Which statement is true about how customers typically view office printing costs?

The correct answer is D. Customers typically look at the costs of supplies and hardware, but they do not consider IT. Explanation: Most customers look for the total cost of ownership. The normally include supplies and hardware but they ignore the costs of personnel working to make sure the printing solutions work properly and without any problems. IT costs are not generally considered.

Identify Customer Business Challenges Related to Printing

Question

Options

ACustomers typically look at hardware costs, but they do not consider IT costs or the cost of
BCustomers typically look at IT costs and the costs of supplies, but they do not consider
CCustomers typically look at hardware and IT costs, but they do not consider costs of supplies.
DCustomers typically look at the costs of supplies and hardware, but they do not consider IT

How the community answered

(46 responses)

A
4% (2)
B
2% (1)
C
7% (3)
D
87% (40)

Explanation

Explanation: Most customers look for the total cost of ownership. The normally include supplies and hardware but they ignore the costs of personnel working to make sure the printing solutions work properly and without any problems. IT costs are not generally considered.

Topics

#printing costs#total cost of ownership#IT costs#customer perception

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