Which of the following techniques has proven useful in translating customer needs into product design features?

The correct answer is D. Quality function deployment. Answers a and c are customer conflict resolution techniques. Answer b addresses service principles, not the question at hand. The role of quality function deployment (QFD) is to translate customer needs into design features.

Define Phase

Question

Options

AChanging perceptions
BCustomer service principles
CConfrontation and problem solving
DQuality function deployment

How the community answered

(49 responses)

B
2% (1)
C
6% (3)
D
92% (45)

Explanation

Answers a and c are customer conflict resolution techniques. Answer b addresses service principles, not the question at hand. The role of quality function deployment (QFD) is to translate customer needs into design features.

Topics

#quality function deployment#QFD#voice of customer#customer needs translation

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