CSA · Question #446
Which feature can be used to categorize a set of records from a list and make them visible to other users?
The correct answer is A. Tags. Tags (A) in ServiceNow allow users to label and categorize records from a list view, and those tags can be made visible and shareable with other users, enabling collaborative organization of record sets. History (B) shows a log of recently viewed records for the individual user…
Question
Which feature can be used to categorize a set of records from a list and make them visible to other users?
Options
- ATags
- BHistory
- CFavorites
- DActivity Formatter
How the community answered
(40 responses)- A88% (35)
- B3% (1)
- C3% (1)
- D8% (3)
Explanation
Tags (A) in ServiceNow allow users to label and categorize records from a list view, and those tags can be made visible and shareable with other users, enabling collaborative organization of record sets. History (B) shows a log of recently viewed records for the individual user only. Favorites (C) let a user bookmark specific records or modules for personal quick access but are not sharable. Activity Formatter (D) tracks journal and audit activity on a single record - it does not categorize lists of records for sharing.
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