The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user…

The correct answer is B. impersonator. The impersonator role (B) grants users the ability to impersonate another user account within ServiceNow without logging out - effectively acting as that user to test permissions, workflows, or experiences from their perspective. This is exactly what the testing team needs to…

Submitted by yuki_2020· Apr 18, 2026Database Management and Platform Security

Question

The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?

Options

Aservice_desk
Bimpersonator
Cadmin
Dincognito

How the community answered

(53 responses)

A
2% (1)
B
89% (47)
C
2% (1)
D
8% (4)

Explanation

The impersonator role (B) grants users the ability to impersonate another user account within ServiceNow without logging out - effectively acting as that user to test permissions, workflows, or experiences from their perspective. This is exactly what the testing team needs to simulate a Service Desk member's view. The service_desk role (A) grants Service Desk functional access but does not allow account switching. The admin role (C) has broad platform access but does not specifically grant the ability to impersonate other users - the impersonator role is the distinct, purpose-built role for this capability. 'Incognito' (D) is not a ServiceNow role.

Topics

#Roles#Impersonation#User Management#Access Control

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