What icon do you use to change the boon and color on a Favorite?

The correct answer is A. Pencil. The pencil icon is used to modify the properties of an existing Favorite in ServiceNow, including its icon and color.

Submitted by salim_om· Apr 18, 2026User Interface and Navigation

Question

Options

APencil
BStar
CClack
DTringle

How the community answered

(24 responses)

A
88% (21)
C
8% (2)
D
4% (1)

Why each option

The pencil icon is used to modify the properties of an existing Favorite in ServiceNow, including its icon and color.

APencilCorrect

The pencil icon typically represents an 'edit' function in user interfaces. In ServiceNow, clicking the pencil icon next to a Favorite opens a dialog where you can customize its name, icon, and color.

BStar

The star icon is generally used to mark an item as a favorite or unfavorite it, not to open its edit properties.

CClack

'Clack' is not a recognized UI icon or term for editing favorites in ServiceNow.

DTringle

'Tringle' is not a recognized UI icon or term for editing favorites in ServiceNow.

Concept tested: ServiceNow UI navigation and favorites customization

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/navigation/task/t_CreateAndManageFavorites.html

Topics

#ServiceNow UI#Favorites#User Interface Personalization#Navigation

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