CSA · Question #420
You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get…
The correct answer is B. Activate the application plug in, on your personal dev instance. To safely explore and evaluate a new ServiceNow application, the recommended approach is to activate its plugin on a personal development instance.
Question
You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?
Options
- ACheck the latest release notes at docs.servicenow.com.
- BActivate the application plug in, on your personal dev instance.
- CSearch the wiki for the sales demo request form,
- DActivate the application plug in, on your company's production instance.
How the community answered
(36 responses)- A8% (3)
- B69% (25)
- C6% (2)
- D17% (6)
Why each option
To safely explore and evaluate a new ServiceNow application, the recommended approach is to activate its plugin on a personal development instance.
Checking release notes provides information about an application but does not offer hands-on experience.
Activating an application plugin on a personal development instance (PDI) allows a user to explore its features and functionality in a non-production environment without affecting any company data or existing configurations. This provides a safe sandbox for hands-on experimentation and evaluation.
Searching for a sales demo request form is for arranging a guided demonstration, not for direct user experimentation with the application.
Activating an untested application plugin on a company's production instance is highly risky and can lead to system instability, data corruption, or operational disruption.
Concept tested: ServiceNow Personal Developer Instance usage
Source: https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow/app_store_learnv2_pdi_quebec_pdi_lesson_about_your_personal_developer_instance
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