CSA · Question #375
When does the Submit button appear on a form?
The correct answer is B. When creating a new record. The Submit button typically appears on a ServiceNow form when a user is creating a new record and intends to save it for the first time.
Question
When does the Submit button appear on a form?
Options
- AWhen saving an old record
- BWhen creating a new record
- CWhen changing the reference field in an existing record
- DWhen updating an existing record
How the community answered
(49 responses)- A2% (1)
- B92% (45)
- C2% (1)
- D4% (2)
Why each option
The Submit button typically appears on a ServiceNow form when a user is creating a new record and intends to save it for the first time.
Saving changes to an existing, or 'old', record typically uses an 'Update' or 'Save' button, not 'Submit'.
The 'Submit' button is generally utilized to insert a brand new record into the database, often navigating the user away from the current form after successful submission.
Changing a reference field in an existing record is an update operation, which would typically be handled by an 'Update' button.
Updating an existing record is typically done using an 'Update' or 'Save' button, which modifies the record without necessarily navigating away.
Concept tested: ServiceNow form UI actions (Submit vs. Update)
Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/administer/form-administration/concept/form-buttons-and-related-links.html
Topics
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