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ServiceNow

CSA · Question #376

New records, new groups, and modified configuration Items (Cls): what do they have in common?

The correct answer is A. They are included in an Update Set. New records, new groups, and modified Configuration Items (CIs) are all considered types of data or data structures whose changes are captured and bundled within an Update Set for deployment across instances.

Submitted by yuki_2020· Apr 18, 2026Introduction to Development and Data Migration

Question

New records, new groups, and modified configuration Items (Cls): what do they have in common?

Options

  • AThey are included in an Update Set
  • BThey are not captured in an Update Set
  • CThey are customizations
  • DThey do not have anything in common

How the community answered

(30 responses)
  • A
    90% (27)
  • B
    7% (2)
  • D
    3% (1)

Why each option

New records, new groups, and modified Configuration Items (CIs) are all considered types of data or data structures whose changes are captured and bundled within an Update Set for deployment across instances.

AThey are included in an Update SetCorrect

Update Sets are designed to capture various changes, including the creation of new data entities like records and groups, and modifications to existing configuration items, facilitating their transfer between ServiceNow instances.

BThey are not captured in an Update Set

This is incorrect because the items mentioned are indeed included in Update Sets to ensure consistent deployments and data integrity across environments.

CThey are customizations

While some of these might be considered customizations, their commonality specifically lies in their capture by Update Sets, which is a broader mechanism for change migration.

DThey do not have anything in common

The items share the commonality of being part of the Update Set capture mechanism for migrating changes between ServiceNow instances.

Concept tested: ServiceNow Update Set contents

Topics

#Update Sets#Configuration Management#Change Management#Deployment

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