CSA Question #377: Real Exam Question with Answer & Explanation

Question

When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?

Options

• ALong-term signals
• BNon-signals
• CAnti-signals
• DStability signals

Explanation

In ServiceNow Performance Analytics, 'anti-signals' are specific KPI signals utilized to make decisions that statistically support long-term workflow stability.

Common mistakes.

• A. 'Long-term signals' is a generic descriptive phrase and not a specific term used within ServiceNow Performance Analytics for this type of KPI measurement.
• B. 'Non-signals' suggests a lack of data or relevance, which is not how stability is indicated through KPIs in Performance Analytics.
• D. 'Stability signals' is a descriptive term, but 'anti-signals' is the specific, recognized terminology within Performance Analytics for this concept.

Concept tested. Performance Analytics KPI anti-signals

Reference. https://docs.servicenow.com/bundle/utah-now-intelligence/page/use/performance-analytics/concept/pa-anti-signals.html

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