CSA · Question #377
When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?
The correct answer is C. Anti-signals. In ServiceNow Performance Analytics, 'anti-signals' are specific KPI signals utilized to make decisions that statistically support long-term workflow stability.
Question
When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?
Options
- ALong-term signals
- BNon-signals
- CAnti-signals
- DStability signals
How the community answered
(40 responses)- A3% (1)
- B3% (1)
- C88% (35)
- D8% (3)
Why each option
In ServiceNow Performance Analytics, 'anti-signals' are specific KPI signals utilized to make decisions that statistically support long-term workflow stability.
'Long-term signals' is a generic descriptive phrase and not a specific term used within ServiceNow Performance Analytics for this type of KPI measurement.
'Non-signals' suggests a lack of data or relevance, which is not how stability is indicated through KPIs in Performance Analytics.
Anti-signals in Performance Analytics represent a KPI state where the absence or minimal change in a metric over an extended period is a positive indicator of process stability and operational health, rather than growth or decline.
'Stability signals' is a descriptive term, but 'anti-signals' is the specific, recognized terminology within Performance Analytics for this concept.
Concept tested: Performance Analytics KPI anti-signals
Source: https://docs.servicenow.com/bundle/utah-now-intelligence/page/use/performance-analytics/concept/pa-anti-signals.html
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