What is the difference between UI Policy and UI Action?

The correct answer is B. UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button. UI Policies manage field properties like read-only, mandatory, or hidden states, while UI Actions create interactive elements such as buttons to trigger scripts.

Submitted by yaw92· Apr 18, 2026User Interface and Navigation

Question

Options

AUI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button
BUI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button

How the community answered

(26 responses)

A
8% (2)
B
92% (24)

Why each option

UI Policies manage field properties like read-only, mandatory, or hidden states, while UI Actions create interactive elements such as buttons to trigger scripts.

AUI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button

This choice incorrectly swaps the functionalities; UI Policies control field states, and UI Actions are used to create buttons and trigger operations.

BUI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save buttonCorrect

UI Policies are specifically designed to dynamically control the appearance and behavior of fields on a form, such as making them read-only, mandatory, or hidden. In contrast, UI Actions are used to create interactive elements like buttons, links, or context menu items that execute server-side or client-side scripts.

Concept tested: ServiceNow UI Policy vs. UI Action

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/form-administration/concept/c_UIPolicy.html

Topics

#UI Policy#UI Action#Form Design#Client-side Logic

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