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ServiceNow

CSA · Question #293

What icon do you use to change the label on a Favorite?

The correct answer is D. Pencil. To modify the label of an existing favorite in ServiceNow, you use the pencil icon associated with that favorite.

Submitted by lucia.co· Apr 18, 2026User Interface and Navigation

Question

What icon do you use to change the label on a Favorite?

Options

  • AStar
  • BClock
  • CTriangle
  • DPencil

How the community answered

(64 responses)
  • A
    8% (5)
  • B
    2% (1)
  • C
    3% (2)
  • D
    88% (56)

Why each option

To modify the label of an existing favorite in ServiceNow, you use the pencil icon associated with that favorite.

AStar

The star icon typically marks an item as a favorite or unfavorite, it doesn't edit its properties.

BClock

The clock icon is usually associated with history or recent items, not editing favorites.

CTriangle

A triangle icon is often used for expanding/collapsing sections or indicating a dropdown, not for editing a favorite's label.

DPencilCorrect

The pencil icon (edit icon) is universally used in many applications, including ServiceNow, to indicate an editable field or property. For Favorites, clicking the pencil icon next to a favorite opens a dialog to change its label, color, or icon.

Concept tested: Editing a Favorite's label

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/navigation/task/t_EditAFavorite.html

Topics

#ServiceNow UI#Favorites#User Interface Elements#Navigation

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