nerdexam
ServiceNow

CSA · Question #288

The customer has asked that you change the default layout of the Task list. They would like these columns, in this order: Number Task Type Parent Short Description Assignment Group Assignee Updated Af

The correct answer is D. Right click on any column header, Context Menu > Configure > List Layout. To modify the default list layout and column order for all users, you need to right-click on a column header and select "Configure > List Layout".

Submitted by eva_at· Apr 18, 2026User Interface and Navigation

Question

The customer has asked that you change the default layout of the Task list. They would like these columns, in this order:

Number Task Type Parent Short Description Assignment Group Assignee Updated After navigating to the list, where would you click, to meet this requirement?

Options

  • AClick List Context Menu > Personalize List
  • BClick List Context Menu > Configure > Columns
  • CRight click List Gear icon > Configure > Columns
  • DRight click on any column header, Context Menu > Configure > List Layout

How the community answered

(47 responses)
  • A
    4% (2)
  • B
    6% (3)
  • C
    15% (7)
  • D
    74% (35)

Why each option

To modify the default list layout and column order for all users, you need to right-click on a column header and select "Configure > List Layout".

AClick List Context Menu > Personalize List

"Personalize List" allows an individual user to change their own list view, not the default for all users.

BClick List Context Menu > Configure > Columns

This path is incorrect; the "Configure" option isn't directly available from the List Context Menu in that way for list layout.

CRight click List Gear icon > Configure > Columns

The "List Gear icon" (personalize list icon) allows personal customization, and right-clicking it does not provide a "Configure > Columns" option for global layout changes.

DRight click on any column header, Context Menu > Configure > List LayoutCorrect

Right-clicking on any column header provides a context menu, and choosing "Configure > List Layout" allows administrators to define the default columns and their order for a specific list, impacting all users. This action applies a global change to the list's presentation.

Concept tested: Configuring List Layout

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/lists/task/t_ConfigureTheListLayout.html

Topics

#List Layout#UI Configuration#Column Customization#Admin Navigation

Community Discussion

No community discussion yet for this question.

Full CSA Practice