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CSA · Question #287

A new employee joins the IT department and needs to perform work assigned to Network and Hardware groups. How would you set up their access? (Choose three.)

The correct answer is A. Add User Account to Hardware group C. Create User Account E. Add User Account to Network group. To enable a new IT employee to work on Network and Hardware tasks, you must first create their user account and then assign them to the relevant Hardware and Network groups.

Submitted by olafpl· Apr 18, 2026Database Management and Platform Security

Question

A new employee joins the IT department and needs to perform work assigned to Network and Hardware groups. How would you set up their access? (Choose three.)

Options

  • AAdd User Account to Hardware group
  • BAdd User Account to IT Knowledgebase
  • CCreate User Account
  • DAdd User Account to itil group
  • EAdd User Account to Network group
  • FAdd User Account to ACL

How the community answered

(38 responses)
  • A
    87% (33)
  • B
    8% (3)
  • D
    3% (1)
  • F
    3% (1)

Why each option

To enable a new IT employee to work on Network and Hardware tasks, you must first create their user account and then assign them to the relevant Hardware and Network groups.

AAdd User Account to Hardware groupCorrect

Adding the user account to the Hardware group grants them the necessary roles and access permissions associated with the Hardware group, allowing them to perform tasks assigned to that group.

BAdd User Account to IT Knowledgebase

Adding a user to the IT Knowledgebase might be useful for information access, but it doesn't grant permissions to perform work *assigned to* specific IT groups.

CCreate User AccountCorrect

The very first step for any new employee requiring access is to create a user account for them in the system, as this is the fundamental identity required for all subsequent permissions and group assignments.

DAdd User Account to itil group

While the `itil` role is common for IT users, the question specifies needing to perform work assigned to *Network and Hardware groups*; membership in those specific groups (which typically inherit `itil`) is the direct way to get group-specific work.

EAdd User Account to Network groupCorrect

Adding the user account to the Network group grants them the necessary roles and access permissions associated with the Network group, enabling them to perform tasks assigned to the Network team.

FAdd User Account to ACL

Adding a user account directly to an ACL is not a standard or efficient way to manage user permissions for group-based work; roles and group memberships are used for this.

Concept tested: User account creation and group assignment

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/users-and-groups/task/t_CreateAUser.html

Topics

#User Management#Group Management#Access Control

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