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ServiceNow

CSA · Question #269

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

The correct answer is E. Click Funnel icon, click AND, Select Resolved, is Not, State, click Run. To exclude specific values from a list, use the condition builder to create a filter that specifies the exclusion.

Submitted by kim_seoul· Apr 18, 2026User Interface and Navigation

Question

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

Options

  • AOn Search, select State, type not Resolved, press enter
  • BOn State column title, right-click, select Filter Out > Resolved
  • COn the list of records, locate and right-click on the Resolved value, select Filter Out
  • DOn the list of records, locate and right-click on the Resolved value, select Exclude
  • EClick Funnel icon, click AND, Select Resolved, is Not, State, click Run

How the community answered

(42 responses)
  • B
    2% (1)
  • D
    2% (1)
  • E
    95% (40)

Why each option

To exclude specific values from a list, use the condition builder to create a filter that specifies the exclusion.

AOn Search, select State, type not Resolved, press enter

Using 'Search' with 'not Resolved' in a general search bar is not the standard or most effective way to build a precise condition-based filter in ServiceNow lists.

BOn State column title, right-click, select Filter Out > Resolved

While right-clicking a column title offers filtering options, 'Filter Out > Resolved' typically applies to the specific column and may not be the most robust method for complex exclusions compared to the condition builder.

COn the list of records, locate and right-click on the Resolved value, select Filter Out

Right-clicking on a specific value in a record and selecting 'Filter Out' will exclude that single value from the current list, but it's often less precise than building a condition.

DOn the list of records, locate and right-click on the Resolved value, select Exclude

'Exclude' is not a standard option found when right-clicking a value on a ServiceNow list for filtering purposes.

EClick Funnel icon, click AND, Select Resolved, is Not, State, click RunCorrect

Clicking the Funnel icon opens the condition builder, allowing you to explicitly construct a filter using 'State is not Resolved' logic, which will then be applied by clicking 'Run' to exclude those incidents.

Concept tested: ServiceNow list filtering and condition builder

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/lists/concept/c_FilteringLists.html

Topics

#List Filtering#Condition Builder#User Interface Navigation#Record Exclusion

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