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ServiceNow

CSA · Question #270

Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role, and the user_criteria_admin role, plus has permissions to create Items and Services?

The correct answer is B. Catalog Admin [catalog_admin]. The Catalog Admin role is responsible for comprehensive Service Catalog administration, including item creation and user criteria management.

Submitted by thandi_sa· Apr 18, 2026Self-Service and Process Automation

Question

Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role, and the user_criteria_admin role, plus has permissions to create Items and Services?

Options

  • ASys Admin [sys_admin]
  • BCatalog Admin [catalog_admin]
  • CCatalog Author [sn_catalog_write]
  • DItem Admin [sn_item_admin]

How the community answered

(40 responses)
  • A
    3% (1)
  • B
    90% (36)
  • C
    3% (1)
  • D
    5% (2)

Why each option

The Catalog Admin role is responsible for comprehensive Service Catalog administration, including item creation and user criteria management.

ASys Admin [sys_admin]

The Sys Admin [sys_admin] role has broader system-wide administrative permissions but is not specifically defined by inheriting 'catalog' and 'user_criteria_admin' roles for Service Catalog management.

BCatalog Admin [catalog_admin]Correct

The Catalog Admin [catalog_admin] role inherits permissions from the base 'catalog' role and 'user_criteria_admin', providing elevated privileges to create, manage, and approve Service Catalog items and services, including defining who can access them.

CCatalog Author [sn_catalog_write]

The Catalog Author [sn_catalog_write] role typically focuses on creating and editing catalog items but does not encompass the full administrative permissions of 'catalog' and 'user_criteria_admin'.

DItem Admin [sn_item_admin]

The Item Admin [sn_item_admin] role is not a standard ServiceNow role that specifically inherits both the 'catalog' and 'user_criteria_admin' roles for comprehensive catalog administration.

Concept tested: ServiceNow Service Catalog roles and permissions

Source: https://docs.servicenow.com/bundle/utah-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogRoles.html

Topics

#ServiceNow Roles#Role Inheritance#Service Catalog#Permissions

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