Salesforce
CRT-261 · Question #175
CRT-261 Question #175: Real Exam Question with Answer & Explanation
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Question
After migrating to Lightning Experience, users are complaining that they are unable to create a Knowledge article when closing a case. How should the consultant resolve this issue?
Options
- AInform users that the only way to create articles is from the Knowledge component.
- BEnable Read/Write/Create permissions for Knowledge articles.
- CAdd the Manage Salesforce Knowledge permission to the user's profile.
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