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CRT-101 · Question #75
CRT-101 Question #75: Real Exam Question with Answer & Explanation
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Sales and Service Cloud Applications
Question
Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message. Which Solution Should be administrator suggest to meet this requirement?
Options
- APrebuilt Quick Texts
- BPrebuilt Email Templates.
- CPrebuilt Flow Templates.
- DPrebuilt Auto-Responses.
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Topics
#Auto-response rules#Service Cloud#Case management#Email communication consistency