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CRT-101 · Question #24
CRT-101 Question #24: Real Exam Question with Answer & Explanation
The correct answer is A: Auto-Response Rules. See the full explanation below for the reasoning.
Sales and Service Cloud Applications
Question
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirement?
Options
- AAuto-Response Rules
- BEmail Alerts
- CKnowledge Articles
- DAssignment Rules
Topics
#Auto-Response Rules#Case Management#Service Cloud#Customer Service Automation
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