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CRT-101 · Question #215

New leads need be routed to the correct Sales person based on the lead address.

The correct answer is B. Use lead assignment rule. Lead Assignment Rules automatically route new leads to the correct sales rep or queue based on criteria such as geographic address information.

Sales and Service Cloud Applications

Question

New leads need be routed to the correct Sales person based on the lead address.

Options

  • AConfigure validation rule
  • BUse lead assignment rule
  • CCreate a formula field
  • DAssign with an escalation rule

How the community answered

(17 responses)
  • B
    88% (15)
  • C
    6% (1)
  • D
    6% (1)

Why each option

Lead Assignment Rules automatically route new leads to the correct sales rep or queue based on criteria such as geographic address information.

AConfigure validation rule

Validation Rules prevent records from being saved when data does not meet defined criteria; they do not assign or route records to users.

BUse lead assignment ruleCorrect

Lead Assignment Rules evaluate conditions on incoming leads - including address fields like state, country, or postal code - and assign ownership to the appropriate user or queue based on matching criteria.

CCreate a formula field

Formula Fields calculate and display a value on a record but cannot assign record ownership or trigger any routing logic.

DAssign with an escalation rule

Escalation Rules apply to Cases in Service Cloud, not to Leads, and are used to escalate unresolved cases rather than route new records.

Concept tested: Lead assignment rules for geographic routing

Source: https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm

Topics

#Lead Assignment Rules#Lead Management#Sales Cloud Automation

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