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CRT-101 · Question #205
CRT-101 Question #205: Real Exam Question with Answer & Explanation
The correct answer is D: Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.. See the full explanation below for the reasoning.
Sales and Service Cloud Applications
Question
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose. How should an administrator configure this requirement?
Options
- AInclude three assignment rules that fire when cases are created. Add a filter for case priority.
- BAdd three auto-response rules. Configure one rule entry criteria for each rule and set a filter for
- CConfigure one workflow rule that fires when cases are created. Add a filter for case priority. Select
- DCreate one auto-response rule. Configure three rule entry criteria and set a filter for case priority.
Topics
#Auto-Response Rules#Case Management#Email Notifications#Rule Entry Criteria
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