Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases…

Reducing all case status values to five removes options globally, preventing record types that need more values from using them.

Building a Screen Flow to show filtered status values is an unnecessary workaround when Support Processes are the native, purpose-built solution for this scenario.

Salesforce Support Processes act as containers for a subset of case status values and are assigned to individual record types. By reviewing which statuses each case type needs and creating dedicated support processes, the administrator can assign each record type only its relevant statuses, reducing noise and improving the rep experience without removing options for other case types.

Record types do not have a direct setting to edit status choices - status values are controlled by the Support Process assigned to the record type, not on the record type itself.