CMS7 Exam Questions
429 real CMS7 exam questions with expert-verified answers and explanations. Page 6 of 9.
- Question #254
Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services and service management processes?
- Question #255
Which of the following is the BEST description of a Business Case?
- Question #256
Which of the following could BEST be described as "A decision support and planning tool that projects the likely consequences of a business action"?
- Question #257
The BEST description of the guidance provided by Service Design is?
- Question #258
Which process is responsible for frequently occurring changes where risk and cost are low?
- Question #259
To add value to the business, what are the four reasons to monitor and measure?
- Question #260
Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?
- Question #261
What is the definition of an Alert?
- Question #262
Which of the following would NOT be a task carried out by the Request Fulfillment process?
- Question #263
Which of the following CANNOT be stored and managed by a tool?
- Question #264
Which process would you MOST expect to be involved in the management of Underpinning Contracts?
- Question #265
What is the name given to the individual assigned to carry out a risk response action or actions to respond to a particular risk or set of risks?
- Question #266
The difference between service metrics and technology metrics is BEST described as?
- Question #267
Which of the following describes risk proximity?
- Question #268
Which of the following is the BEST definition of an Incident?
- Question #269
Which of the following statements about processes is INCORRECT?
- Question #270
Which of the following statements about processes is INCORRECT?
- Question #271
A Service Level Agreement is?
- Question #272
One of the five major aspects of Service Design is the design of the service solutions. It includes?
- Question #273
Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?
- Question #274
Staff in an IT department are experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?
- Question #275
Which is the first step in the 7 Step Improvement Process?
- Question #276
Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?
- Question #277
Which of these is NOT a responsibility of Application Management?
- Question #278
Which is the first step in the 7 Step Improvement Process?
- Question #279
What is the definition of an Alert?
- Question #280
To add value to the business, what are the four reasons to monitor and measure?
- Question #281
In Service Operation, if too much emphasis is placed on 'Stability', what might the likely outcome be in terms of responsiveness to customer needs?
- Question #282
Which of the following CANNOT be stored and managed by a tool?
- Question #283
Major Incidents require:
- Question #284
Which of the following is concerned with fairness and transparency?
- Question #285
Which of the following is NOT part of the Service Design phase of the Service Lifecycle?
- Question #286
Contracts relating to an outsourced Data Centre would be managed by?
- Question #287
An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?
- Question #288
What is the definition of an Alert?
- Question #289
"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities inc...
- Question #290
How is the Service Catalogue used to add value to the service provider organization?
- Question #291
Which of the following is the goal or purpose of service level management?
- Question #292
Removing or restricting rights to use an IT Service is the responsibility of which process?
- Question #293
Which is a recommended response type to respond to either a threat or an opportunity?
- Question #294
Which Function would provide staff to monitor events in a Network Operations Centre?
- Question #295
Which of the following is a responsibility of Supplier Management?
- Question #296
Which of the following areas would not be supported by a Service Design tool?
- Question #297
Which of the following would be carried out as part of a post-project benefits review?
- Question #298
Which Function would provide staff to monitor events in an Operations Bridge?
- Question #299
The difference between a Service Level Agreement (SLA) and an Operional Level Agreement (OLA) is that:
- Question #300
Which of the following is one of the primary objectives of Service Strategy?
- Question #301
Which of the following statements about communication within Service Operation are CORRECT? (1) All communication must have an intended purpose or resultant action (2) Communicatio...
- Question #302
Access Management is closely related to which other processes?
- Question #303
Which process will regularly analyze incident data to identify discernable trends?